Our 30-Day Happy-Pet Guarantee
We want you and your pet to love every order. If something isn't right, we're here to make it right — within 30 days of delivery.
Damaged, Defective, or Wrong Item
If your order arrives damaged, faulty, or isn't what you ordered, email us a quick photo and we'll send a replacement or issue a full refund — no return needed.
Changed Your Mind?
If you'd like to return an unused item in its original condition within 30 days, just get in touch and we'll walk you through it. For change-of-mind returns, the customer covers return shipping.
How to Start a Return
Email support@gofurryfriend.com with your order number and a short note (plus a photo if the item is damaged). We usually reply within 24 hours.
Refunds
Once your return or claim is approved, we'll refund your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.
Here to Help
Questions about a return or refund? Reach us any time at support@gofurryfriend.com.